DELIVERY

TCL supplies worldwide. Delivery time is usually 1 to 2 working days in Sweden and about 3-5 working days to the rest of Europe. Other countries (or Islands) 4-14 days depending on destination and whether the products are on stock.

 

The current stock status of the products is stated on marvelleaccessories.com under each specific product. Deliveries are made after notification by email. If a delivery delay occurs, the customer is notified by e-mail

 

 

SHIPPING COST 

The shipping cost for ordering at marvelleaccessories.com are:

 

  • Sweden, Denmark, Norway: 29SEK/DKK/NOK 
    Finland: 2.90 EUR

    *Free shipping for Sweden, Denmark, Norway and Finland for orders above 300SEK/NOK/DKK or 30 EUR for Finland. 

 

  • EUROPE EU: 3.99 EUR

     

  • OUTSIDE EU: 5.99 EUR

 

Shipping is handled by our logistic partners Postnord for Sweden and DHL for rest of the world.

 

The prices quoted on marvelleaccessories.com are including VAT.  Goods are shipped from Sweden.

 

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. TCL ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information

 

 

30-DAY CANCELLATION PERIOD / RETURNS

TCL offers a 30 days return period. 

 

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year’s Day, the deadline is extended to the following working day.

To exercise the right to cancel, you must notify us within 30 days of receipt of the items. If you wish to cancel your purchase, you can use our standard cancellation form included in any package you receive from us. If this form is used, you do not need to otherwise inform us about your cancellation.

 

IMPORTANT

We expect you to return the items as soon as possible after you have given cancellation notice and no later than 30 days after you have received your package.

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

 

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind.

Please note! We do not accept packages sent COD or similar.

 

IMPORTANT! Documentation of your purchase and return form

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.

 

Follow these steps if you want to return your item(s)

  • Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.

 

  • Step 2: Send the return form with the item(s) you wish to return.

 

  • Step 3: Attach the return label to the package.

 

  • Step 4: Send the package to:

    THE CRAAFT LEGACY
    Stenhuggaregatan 4
    SE-913 35 Holmsund
    SWEDEN

 

NOTE: You are responsible for your items until they reach our warehouse. Remember to ask for a receipt so that your package is insured.

 

 

WARRANTY

Warranty is according to consumer laws in the country where the product has been purchased. Please note the warranty does not cover the normal wear and aging of the product. The warranty does not cover any damage on any part of the product resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the product and nonobservance of the directions provided by THE CRAAFT LEGACY. Please save the printed order confirmation. This order confirmation is your warranty. 

 

 

COMPLAINTS

Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must contact us within a “reasonable period” You must make your claim within a “reasonable period” after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.

You can claim by contacting us via email at: customercare@thecraaftlegacy.com

So that we can assess your claim, we will ask you the following:

  1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
  2. To document the defect you must send 3-4 photos together with the description. The defect must be clear at least in one of the photos. Additionally, make sure that your photos show the entire product.
  3. Send the photos via email to customercare@thecraaftlegacy.com
  4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
  5. After we receive your photos, we will deal with your claim as soon as possible.

If you are returning faulty item(s), TCL will send you a support number reference then please send the items to:

 

THE CRAAFT LEGACY
Stenhuggaregatan 4
SE-913 35 Holmsund
SWEDEN

 

Note: Support and order- number reference must be stated on the return.

Note: packages cannot be delivered in person at this address

 

If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.

Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.

 

Please note! We do not accept packages sent COD or similar.